Feature story · Tenant & owner communication
The oven died. Nobody chased you.
Scroll to see tenant and owner kept in the loop — drafted for you, on the record.
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Wednesday, 6:31 PM
Priority · 6:31 PM
Tenant: Jake Morrison · Apt 3, 92 Harbourview Tce
Oven completely dead — stopped mid-dinner
“The oven cut out halfway through dinner and won’t turn back on. The cooktop’s dead too. What happens now?”
Step 1 of 8The problem
Wednesday, 6:31 PM. The oven dies.
Jake emails: dinner half-cooked. Anita is overseas and hates surprises.
Step 2 of 8Without PM Help
Everyone chases. Nobody knows.
Step 3 of 8With PM Help
Cased, matched — owner linked.
One case holds Jake’s report and Anita’s property — nothing splits into threads.
Step 4 of 8Your options
Your options — both sides covered.
Repair, replace, reply — each with its reason. You pick.
Step 5 of 8Your call
One decision. Two updates. Drafted.
Jake gets a timeframe, Anita gets the quote. Nothing sends without you.
Step 6 of 8The audit trail
Every word. One record.
Step 7 of 8The payoff
No chasing. No surprises.
Step 8 of 8Get started
Keep everyone in the loop.
Built for Australian property managers — you approve everything.